The Banter Board

 Predictive dialer is an automated dialing system that empowers call centers so that they can spend 50 minutes of each hour talking to live prospects. Predictive dialing software must track the dead air time on all predictive calls, enabling users to comply with the record keeping requirement and provide actual abandonment rates. At the same time predictive dialer software generates a variety of reports covering all the aspects of the call center functioning. This type ...Continue reading...